Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at luzovasterdam@gmail.com Please note that returns will need to be sent to the given address.

If your return is accepted we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do however offer free size exchanges some times, please e-mail us if you do not fit the product you ordered and we can see what we can do. Variant / Color / Product exchanges is something the customer should be doing be returning and ordering again.

Cancelations 

Cancelations can't be done because our warehouse is fully automated and we buy shipping labels & forward products almost 12 hours after ordering. The order is already in transit and the customer should wait till the package arrives, and can then return it to us once the package arrives at their address, we are here to support.

However -> we can sometimes change address details, sizes or variants last moment. If the customer sees something is incorrect, they should reach out to us as soon as they notice.

Damage and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 Expatations / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at Luzovasterdam@gmail.com